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Title
Text copied to clipboard!Waiter Supervisor
Description
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We are looking for a dedicated and experienced Waiter Supervisor to join our team. The ideal candidate will have a strong background in the food and beverage industry, with a proven track record of managing and leading a team of waitstaff. As a Waiter Supervisor, you will be responsible for ensuring that our guests receive exceptional service, maintaining high standards of cleanliness and organization, and fostering a positive and productive work environment. You will work closely with the restaurant management team to implement policies and procedures, train new staff, and address any issues that may arise. Your ability to multitask, communicate effectively, and lead by example will be crucial to your success in this role. You will also be responsible for scheduling shifts, monitoring staff performance, and providing feedback and coaching as needed. In addition, you will handle customer complaints and special requests, ensuring that all guests have a memorable dining experience. If you are passionate about hospitality and have the skills and experience to excel in this role, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Supervise and coordinate activities of waitstaff.
- Ensure high standards of customer service are maintained.
- Train new staff and provide ongoing coaching.
- Schedule shifts and manage staff attendance.
- Monitor staff performance and provide feedback.
- Handle customer complaints and special requests.
- Maintain cleanliness and organization of the dining area.
- Assist with inventory management and ordering supplies.
- Collaborate with the kitchen and management team.
- Implement and enforce restaurant policies and procedures.
- Ensure compliance with health and safety regulations.
- Conduct regular staff meetings and training sessions.
- Assist with menu planning and updates.
- Monitor and manage table turnover and seating arrangements.
- Address any issues or conflicts among staff members.
- Ensure accurate billing and payment processing.
- Promote a positive and productive work environment.
- Assist with marketing and promotional activities.
- Provide exceptional service to VIP guests and large parties.
- Stay updated on industry trends and best practices.
Requirements
Text copied to clipboard!- Proven experience as a waiter or in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong organizational and problem-solving abilities.
- Knowledge of food and beverage service standards.
- Familiarity with health and safety regulations.
- Ability to handle customer complaints and special requests.
- Proficiency in using restaurant management software.
- Flexibility to work evenings, weekends, and holidays.
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Ability to stand and walk for extended periods.
- Strong attention to detail and commitment to quality.
- Positive attitude and professional demeanor.
- Ability to work well under pressure.
- Experience in inventory management and ordering supplies.
- Basic math skills for handling billing and payments.
- Ability to train and mentor new staff.
- Knowledge of menu planning and updates.
- Passion for providing exceptional customer service.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a supervisory role?
- How do you handle customer complaints and special requests?
- What strategies do you use to motivate and manage your team?
- How do you ensure high standards of cleanliness and organization?
- Can you provide an example of a time you resolved a conflict among staff members?
- How do you stay updated on industry trends and best practices?
- What is your approach to training new staff?
- How do you handle scheduling and managing staff attendance?
- Can you describe a time you went above and beyond for a customer?
- How do you ensure compliance with health and safety regulations?
