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Title
Text copied to clipboard!Front of House Manager
Description
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We are looking for a dedicated and experienced Front of House Manager to oversee all front of house operations in our restaurant. The Front of House Manager will be responsible for ensuring that our customers receive the best possible service, managing our wait and host staff, and assisting with marketing and promotional activities. You will also be responsible for ensuring that our restaurant is compliant with all relevant regulations and standards. The ideal candidate will have a strong background in hospitality management, excellent customer service skills, and a passion for providing a great dining experience.
Responsibilities
Text copied to clipboard!- Oversee all front of house operations
- Manage wait and host staff
- Ensure customer satisfaction
- Assist with marketing and promotional activities
- Ensure compliance with regulations and standards
- Handle customer complaints and issues
- Coordinate with kitchen staff to ensure timely service
- Monitor inventory and order supplies as needed
- Train new staff members
- Maintain a clean and safe environment for customers and staff
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality Management or related field
- Previous experience in a managerial role
- Strong customer service skills
- Excellent communication and leadership skills
- Ability to handle stressful situations
- Knowledge of restaurant operations and regulations
- Ability to work flexible hours, including nights and weekends
- Strong problem-solving skills
- Ability to multitask and prioritize
- Knowledge of marketing and promotional strategies
Potential interview questions
Text copied to clipboard!- What experience do you have in managing a restaurant front of house?
- How do you handle customer complaints?
- Describe a time when you had to handle a difficult situation in a restaurant setting.
- How do you motivate your staff?
- What strategies do you use to ensure customer satisfaction?