Text copied to clipboard!
Title
Text copied to clipboard!Assistant Restaurant Manager
Description
Text copied to clipboard!
We are looking for a dedicated and experienced Assistant Restaurant Manager to join our team. In this role, you will be responsible for overseeing the daily operations of our restaurant, including the selection, development, and performance management of employees. In addition, you will help in maintaining our restaurant's revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
Responsibilities
Text copied to clipboard!- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
Requirements
Text copied to clipboard!- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and PeachWorks
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Potential interview questions
Text copied to clipboard!- What is your experience with restaurant management software?
- How do you handle customer complaints?
- What strategies would you use to motivate your team?
- How do you manage your time and prioritize tasks?
- What methods do you use to manage operational costs and identify waste?