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Title
Text copied to clipboard!Barista Supervisor
Description
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We are looking for a dedicated and experienced Barista Supervisor to oversee our team of baristas. The Barista Supervisor's responsibilities include scheduling shifts, managing register, ensuring that the café is clean and well-stocked, and ensuring that the quality of the coffee and service meets customer expectations. The Barista Supervisor will also be responsible for training new hires, conducting performance reviews, and providing feedback to staff. The ideal candidate will have a passion for coffee, excellent customer service skills, and strong leadership abilities.
Responsibilities
Text copied to clipboard!- Supervise and coordinate activities of baristas.
- Ensure the café is clean and well-stocked.
- Manage register and handle cash transactions.
- Schedule shifts for baristas.
- Train new hires.
- Conduct performance reviews.
- Provide feedback to staff.
- Ensure quality of coffee and service meets customer expectations.
- Resolve customer complaints and issues.
- Maintain knowledge of current menu items, recipes and preparation methods.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience as a barista or in a similar role in hospitality.
- Experience in a supervisory role.
- Knowledge of brewing methods and coffee types.
- Excellent customer service skills.
- Strong leadership abilities.
- Ability to handle cash transactions and manage register.
- Ability to work in a fast-paced environment.
- Excellent communication skills.
- Ability to stand for extended periods.
Potential interview questions
Text copied to clipboard!- What is your experience with coffee and espresso machines?
- How do you handle customer complaints?
- Describe a time when you had to handle a difficult situation with a staff member.
- How do you motivate your team?
- What strategies do you use to ensure the quality of the coffee and service?