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Title
Text copied to clipboard!Barista Supervisor
Description
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We are looking for a dedicated and experienced Barista Supervisor to join our team and lead our barista staff in delivering exceptional coffee experiences to our customers. As a Barista Supervisor, you will be responsible for overseeing the daily operations of the coffee shop, ensuring that all team members adhere to company standards and provide excellent customer service. You will play a key role in training new baristas, managing inventory, and maintaining a clean and organized work environment. Your leadership skills will be essential in motivating the team, resolving conflicts, and ensuring that all customers leave satisfied with their experience. The ideal candidate will have a strong background in coffee preparation, excellent communication skills, and the ability to multitask in a fast-paced environment. You will also be responsible for scheduling shifts, handling customer complaints, and implementing new procedures to improve efficiency and service quality. If you are passionate about coffee and have a knack for leadership, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Supervise daily operations of the coffee shop.
- Train and mentor new baristas.
- Ensure all team members adhere to company standards.
- Manage inventory and order supplies as needed.
- Maintain a clean and organized work environment.
- Handle customer complaints and resolve issues promptly.
- Schedule shifts and manage time-off requests.
- Implement new procedures to improve efficiency.
- Monitor and maintain quality control for all beverages.
- Conduct regular team meetings to discuss performance and goals.
- Assist in the development of new menu items.
- Ensure compliance with health and safety regulations.
- Provide excellent customer service at all times.
- Monitor sales and report on performance metrics.
- Collaborate with management to achieve business goals.
Requirements
Text copied to clipboard!- Proven experience as a barista.
- Previous supervisory experience preferred.
- Strong knowledge of coffee preparation techniques.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong leadership and team management skills.
- Attention to detail and high standards of cleanliness.
- Ability to handle customer complaints professionally.
- Flexibility to work various shifts, including weekends and holidays.
- Basic math skills for handling cash and inventory.
- Familiarity with health and safety regulations.
- Passion for coffee and customer service.
- Ability to stand for long periods and lift heavy items.
- Proficiency in using point-of-sale systems.
- High school diploma or equivalent; additional certification in hospitality is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience as a barista?
- Have you ever supervised a team before? If so, how many people?
- How do you handle customer complaints?
- What steps do you take to ensure quality control?
- Can you give an example of a time you improved efficiency in a previous role?
- How do you motivate your team?
- What is your favorite coffee preparation method and why?
- How do you manage inventory and supplies?
- Are you comfortable working various shifts, including weekends and holidays?
- How do you ensure compliance with health and safety regulations?