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Title
Text copied to clipboard!Branch Banker
Description
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We are looking for a dedicated and customer-oriented Branch Banker. The successful candidate will be responsible for managing and overseeing all banking services provided at our branch. This includes managing customer accounts, resolving issues, and ensuring a high level of customer service. The Branch Banker will also be responsible for promoting and selling banking services and products, both in person and over the phone. They will also be tasked with maintaining and building relationships with new and existing customers. The ideal candidate will have a strong understanding of banking regulations and laws, excellent customer service skills, and the ability to work in a fast-paced environment.
Responsibilities
Text copied to clipboard!- Manage and oversee all banking services provided at the branch.
- Promote and sell banking services and products.
- Maintain and build relationships with new and existing customers.
- Resolve customer issues and ensure a high level of customer service.
- Understand and adhere to all banking regulations and laws.
- Work in a fast-paced environment.
- Manage customer accounts.
- Provide financial advice to customers.
- Monitor and report on branch performance.
- Train and supervise junior staff.
Requirements
Text copied to clipboard!- Bachelor's degree in Finance, Business Administration or related field.
- Previous experience in a banking role.
- Strong understanding of banking regulations and laws.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to manage and lead a team.
- Proficiency in Microsoft Office Suite.
- Ability to analyze financial data.
- Strong problem-solving skills.
Potential interview questions
Text copied to clipboard!- What experience do you have in a banking role?
- How would you handle a difficult customer?
- Can you describe a time when you had to analyze financial data?
- How do you manage and lead a team?
- What do you know about banking regulations and laws?