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Title
Text copied to clipboard!Circulation Assistant
Description
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We are looking for a dedicated Circulation Assistant to support the daily operations of our library's circulation desk. The Circulation Assistant plays a vital role in ensuring smooth and efficient management of library materials, assisting patrons with checkouts, returns, and renewals, and maintaining accurate records. This position requires excellent customer service skills, attention to detail, and the ability to work collaboratively with library staff and visitors. The ideal candidate will be comfortable using library management systems, handling various administrative tasks, and providing a welcoming environment for all users. Responsibilities include managing the circulation of books and other materials, assisting with library card registrations, resolving patron inquiries, and supporting inventory control. The Circulation Assistant also helps organize and shelve returned items, prepares overdue notices, and participates in library events and programs as needed. This role is essential in promoting access to information and fostering a positive experience for library patrons. Candidates should have strong communication skills, basic computer proficiency, and a passion for supporting educational and community resources. Previous experience in a library or customer service setting is preferred but not required. We offer a collaborative work environment with opportunities for professional growth and development within the library system.
Responsibilities
Text copied to clipboard!- Manage check-in and check-out of library materials efficiently.
- Assist patrons with library card registration and account inquiries.
- Maintain accurate circulation records and update the library database.
- Organize and shelve returned materials in proper order.
- Prepare and send overdue notices to patrons.
- Provide excellent customer service and respond to patron questions.
- Support library events and programs as needed.
- Collaborate with library staff to improve circulation processes.
- Handle basic troubleshooting of library equipment and systems.
- Ensure the circulation area is clean and welcoming.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Basic computer skills and familiarity with library management software.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in record-keeping.
- Customer service experience preferred.
- Ability to handle confidential information responsibly.
- Flexibility to work evenings or weekends if required.
- Interest in libraries, education, or community services.
Potential interview questions
Text copied to clipboard!- Do you have experience working in a library or similar environment?
- Are you comfortable using computer systems for managing records?
- How do you handle difficult or upset patrons?
- Can you describe a time when you had to multitask effectively?
- Are you available to work flexible hours including weekends?
- What interests you about working as a Circulation Assistant?
- How do you ensure accuracy when managing records or data?
- Describe your experience with customer service.
- Are you able to lift and shelve books and materials as needed?
- How do you prioritize tasks during busy periods?
