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Title
Text copied to clipboard!Client Services Supervisor
Description
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We are looking for a dedicated and experienced Client Services Supervisor to join our team. The successful candidate will be responsible for overseeing the client services team, ensuring that our company delivers the highest level of customer service possible. This role involves a significant amount of time dealing with client issues, creating and implementing procedures, meeting service level agreements and targets, and suggesting improvements to customer service processes. The Client Services Supervisor will also be responsible for training and mentoring team members, managing team performance, and reporting on metrics to upper management.
Responsibilities
Text copied to clipboard!- Oversee the client services team
- Ensure high levels of customer satisfaction
- Implement customer service procedures
- Meet service level agreements and targets
- Suggest improvements to customer service processes
- Train and mentor team members
- Manage team performance
- Report on metrics to upper management
- Handle complex customer complaints or enquiries
- Develop customer service policies
Requirements
Text copied to clipboard!- Bachelor's degree in Business Administration or related field
- Proven experience as a Client Services Supervisor
- Strong knowledge of customer service procedures
- Outstanding communication and interpersonal skills
- Excellent leadership and team management abilities
- Proficiency in English
- Proficiency in MS Office and customer service software
- Strong problem-solving skills
- Ability to work under pressure
- Excellent organizational and multitasking skills
Potential interview questions
Text copied to clipboard!- What strategies would you use to motivate your team?
- How would you handle a difficult customer?
- Can you describe a time when you improved a customer service process?
- How do you handle stress and pressure?
- What customer service software are you familiar with?