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Title
Text copied to clipboard!Human Resources and Quality Assurance Manager
Description
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We are looking for a Human Resources and Quality Assurance Manager to lead and coordinate our HR and quality assurance functions. This dual-role position is critical in ensuring that our organization attracts, retains, and develops top talent while also maintaining the highest standards of quality in our operations and services. The ideal candidate will have a strong background in both human resources management and quality assurance practices, with the ability to implement policies, manage compliance, and drive continuous improvement initiatives.
As the Human Resources and Quality Assurance Manager, you will be responsible for developing and executing HR strategies aligned with the overall business plan and strategic direction of the organization. This includes talent acquisition, employee relations, performance management, training and development, and compliance with labor laws and regulations. You will also oversee the quality assurance program, ensuring that all processes meet internal and external quality standards, conducting audits, and leading corrective and preventive actions.
You will work closely with department heads and senior leadership to foster a culture of excellence, accountability, and continuous improvement. Your ability to communicate effectively, lead cross-functional teams, and manage multiple priorities will be essential to your success in this role.
This is an exciting opportunity for a dynamic professional who is passionate about people and quality, and who thrives in a fast-paced, collaborative environment. If you are a strategic thinker with a hands-on approach and a commitment to excellence, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Develop and implement HR strategies and initiatives aligned with business goals
- Manage the recruitment and selection process
- Support current and future business needs through the development, engagement, motivation, and retention of employees
- Oversee and manage a performance appraisal system that drives high performance
- Ensure legal compliance throughout human resource management
- Develop and monitor overall HR strategies, systems, tactics, and procedures
- Plan, conduct, and monitor quality assurance activities
- Ensure compliance with quality standards and regulations
- Lead internal audits and coordinate external audits
- Identify and implement process improvements
- Develop and maintain quality documentation and reports
- Train staff on quality standards and procedures
Requirements
Text copied to clipboard!- Bachelor’s degree in Human Resources, Business Administration, or related field
- Proven experience as HR Manager and/or Quality Assurance Manager
- Strong knowledge of labor laws and HR best practices
- Experience with quality management systems and standards (e.g., ISO)
- Excellent communication and interpersonal skills
- Strong leadership and decision-making abilities
- Ability to manage multiple priorities and projects
- Proficiency in HRIS and quality management software
- Analytical and problem-solving skills
- Certification in HR or Quality Management is a plus
- Attention to detail and organizational skills
- Ability to work collaboratively across departments
Potential interview questions
Text copied to clipboard!- What experience do you have in both HR and quality assurance roles?
- How do you ensure compliance with labor laws and quality standards?
- Describe a time you led a successful process improvement initiative.
- What HRIS and quality management systems are you familiar with?
- How do you handle conflicts between employees or departments?
- What strategies do you use to retain top talent?
- How do you stay updated on changes in HR and quality regulations?
- Describe your approach to conducting internal audits.
- What metrics do you use to measure HR and quality performance?
- How do you balance strategic planning with day-to-day operations?
