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Title
Text copied to clipboard!IT End User Support
Description
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We are looking for an IT End User Support specialist to join our team. The successful candidate will be responsible for providing technical assistance to our computer users. This includes answering questions or resolving computer problems for clients in person, via telephone, or electronically. They may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The ideal candidate will have a strong understanding of computer systems, hardware, and software, as well as excellent problem-solving skills. They will also have strong communication skills, as they will be required to interact with staff at all levels of the organization.
Responsibilities
Text copied to clipboard!- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science or related field.
- Proven experience as an IT Support Specialist.
- Strong knowledge of computer systems, hardware, and software.
- Excellent problem-solving skills.
- Strong communication skills.
- Ability to interact with staff at all levels of the organization.
- Ability to work independently and as part of a team.
- Strong attention to detail.
- Ability to manage multiple tasks and priorities simultaneously.
- Knowledge of relevant software applications and equipment.
Potential interview questions
Text copied to clipboard!- What is your experience with computer systems, hardware, and software?
- Can you describe a time when you had to solve a difficult problem?
- How do you prioritize your tasks when providing IT support?
- Can you describe a time when you had to explain a technical issue to a non-technical person?
- What strategies do you use to stay organized and manage your time?