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Title
Text copied to clipboard!Network Support Engineer
Description
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We are looking for a Network Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for maintaining, troubleshooting, and optimizing our organization's network infrastructure. This includes supporting LAN, WAN, VPN, and wireless networks, as well as ensuring network security and performance. The Network Support Engineer will work closely with other IT professionals to resolve network issues, implement new technologies, and provide technical support to end-users.
The successful candidate should have a strong understanding of networking protocols, hardware, and software, and be able to diagnose and resolve complex network problems. They should also possess excellent communication skills, as they will be required to interact with both technical and non-technical staff. The role may involve working outside of normal business hours to perform maintenance or respond to emergencies.
Key responsibilities include configuring and maintaining routers, switches, firewalls, and other network devices; monitoring network performance and availability; and ensuring compliance with security policies and procedures. The Network Support Engineer will also assist in planning and implementing network upgrades and expansions, as well as documenting network configurations and procedures.
This position offers an exciting opportunity to work in a fast-paced environment where innovation and continuous improvement are encouraged. If you are passionate about networking and enjoy solving technical challenges, we invite you to apply for this role.
Responsibilities
Text copied to clipboard!- Configure and maintain network hardware such as routers and switches
- Monitor network performance and troubleshoot issues
- Ensure network security and compliance with policies
- Support LAN, WAN, VPN, and wireless networks
- Collaborate with IT teams to resolve network problems
- Document network configurations and changes
- Assist in network upgrades and expansions
- Provide technical support to end-users
- Perform routine maintenance and updates
- Respond to network emergencies and outages
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science or related field
- 3+ years of experience in network support or administration
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with Cisco, Juniper, or similar network equipment
- Familiarity with firewalls, VPNs, and wireless technologies
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Ability to work independently and in a team
- Relevant certifications (e.g., CCNA, CompTIA Network+) preferred
- Willingness to work flexible hours when needed
Potential interview questions
Text copied to clipboard!- Do you have experience with Cisco or similar network devices?
- Can you describe a time you resolved a complex network issue?
- What certifications do you hold related to networking?
- How do you stay updated with the latest networking technologies?
- Have you worked with VPN and firewall configurations?
- Are you comfortable working outside regular hours for maintenance?
- What tools do you use for network monitoring and diagnostics?
- Describe your experience with wireless network support.
- How do you ensure network security in your current role?
- What is your approach to documenting network changes?
