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Title
Text copied to clipboard!Network Support Specialist
Description
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We are looking for a dedicated and skilled Network Support Specialist to join our team. As a Network Support Specialist, you will be responsible for maintaining the integrity and performance of our network infrastructure. You will work closely with other IT professionals to ensure that our network systems are running smoothly and efficiently. Your role will involve troubleshooting network issues, configuring network devices, and providing technical support to end-users. You will also be responsible for monitoring network performance, implementing security measures, and ensuring compliance with industry standards. The ideal candidate will have a strong understanding of network protocols, hardware, and software, as well as excellent problem-solving skills. You should be able to work independently and as part of a team, and have the ability to communicate effectively with both technical and non-technical staff. In this role, you will have the opportunity to work with cutting-edge technology and contribute to the success of our organization. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are passionate about network technology and have a desire to help others, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Monitor network performance and ensure system availability and reliability.
- Configure and install various network devices and services.
- Perform network maintenance and system upgrades.
- Troubleshoot network issues and outages.
- Provide technical support to end-users.
- Implement security measures to protect network infrastructure.
- Collaborate with other IT staff to optimize network performance.
- Maintain accurate documentation of network configurations and changes.
- Conduct regular network performance tests and analysis.
- Ensure compliance with industry standards and regulations.
- Assist in the development of network policies and procedures.
- Participate in on-call rotation for after-hours support.
- Coordinate with vendors and service providers for network-related issues.
- Train and mentor junior network staff.
- Stay updated with the latest network technologies and trends.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a Network Support Specialist or similar role.
- Strong understanding of network protocols and technologies.
- Experience with network diagnostic and monitoring tools.
- Familiarity with network security practices and procedures.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Attention to detail and strong organizational skills.
- Ability to manage multiple tasks and priorities.
- Certifications such as CCNA, CompTIA Network+, or equivalent are a plus.
- Experience with cloud networking solutions is desirable.
- Knowledge of virtualization technologies is an advantage.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to participate in on-call rotation.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with network troubleshooting?
- What network diagnostic tools are you familiar with?
- How do you ensure network security in your current role?
- Can you provide an example of a complex network issue you resolved?
- How do you prioritize tasks when managing multiple network issues?
- What steps do you take to stay updated with the latest network technologies?
- How do you handle communication with non-technical staff regarding network issues?
- What is your experience with configuring network devices?
- How do you document network configurations and changes?
- Can you describe a time when you had to work under pressure to resolve a network outage?
