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Title
Text copied to clipboard!Order Processing Clerk
Description
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We are looking for an Order Processing Clerk to join our team and support the efficient and accurate fulfillment of customer requests. The ideal candidate will be organized, communicative, and detail-oriented, playing a key role in customer service and logistics operations.
The main responsibility of the clerk will be to receive, verify, and process orders received through various channels – online, by phone, or email. They will work closely with the sales, warehouse, and logistics departments to ensure each order is fulfilled on time and according to customer requirements.
The clerk will monitor product availability, update the system with order information, and communicate with customers when additional clarification is needed or when issues arise. Additionally, they will participate in the invoicing process and ensure data accuracy.
The role requires good computer literacy, including experience with ERP systems and office software. Previous experience in a similar role is an advantage but not mandatory – we offer training and onboarding.
If you are motivated, able to work in a dynamic environment, and enjoy communicating with people, this position is right for you. Join our team and become part of a company that values accuracy, responsibility, and excellent service.
Responsibilities
Text copied to clipboard!- Receive and process customer orders
- Communicate with customers about order status
- Coordinate with warehouse and logistics for deliveries
- Update ERP system with order information
- Monitor stock levels and delivery timelines
- Prepare invoices and verify data accuracy
- Resolve issues related to orders
- Maintain accurate documentation
- Collaborate with the sales team
- Participate in process improvement initiatives
Requirements
Text copied to clipboard!- High school or university education
- Good communication skills
- Organized and detail-oriented
- Computer literacy (MS Office, ERP systems)
- Teamwork skills
- Responsibility and self-discipline
- Previous experience in administrative or logistics role is a plus
- Ability to work in a dynamic environment
- Basic English knowledge is a plus
- Willingness to learn and grow
Potential interview questions
Text copied to clipboard!- Do you have previous experience in order processing?
- Have you worked with ERP systems?
- How do you handle working under pressure?
- What are your strengths in customer communication?
- How would you handle a problem with an order?
- What are your expectations for this position?
- Are you comfortable working in a team?
- How do you organize your tasks?
- Do you have experience with invoicing?
- What motivates you in administrative work?
