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Title
Text copied to clipboard!Reception Coordinator
Description
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We are looking for a Reception Coordinator to join our dental office team and serve as the first point of contact for our patients. This role is essential in creating a welcoming and professional environment while ensuring the smooth operation of front desk activities. The ideal candidate will be organized, personable, and capable of multitasking in a fast-paced healthcare setting.
As a Reception Coordinator, you will be responsible for greeting patients, scheduling appointments, managing patient records, and handling phone and email inquiries. You will work closely with dental staff to ensure that patient flow is efficient and that all administrative tasks are completed accurately and on time. Your role will also involve verifying insurance information, processing payments, and maintaining a clean and organized reception area.
Strong communication skills and a customer-focused attitude are essential for this position. You should be comfortable using dental office software and have a basic understanding of dental terminology. Previous experience in a dental or medical office is highly preferred, but we are willing to train the right candidate who demonstrates a strong work ethic and a willingness to learn.
This is a full-time position with regular office hours, and occasional evening or weekend shifts may be required. We offer a supportive work environment, opportunities for professional development, and a comprehensive benefits package.
If you are passionate about providing excellent patient service and want to be part of a dedicated dental care team, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Greet and check in patients in a friendly and professional manner
- Schedule and confirm patient appointments
- Answer phone calls and respond to emails
- Verify insurance information and process claims
- Collect payments and manage billing inquiries
- Maintain accurate patient records and update information as needed
- Coordinate with dental staff to ensure smooth patient flow
- Keep the reception area clean and organized
- Handle patient concerns and escalate issues when necessary
- Assist with administrative tasks such as filing and data entry
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a dental or medical office preferred
- Excellent communication and interpersonal skills
- Proficiency with dental office software and Microsoft Office
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced environment
- Customer service-oriented mindset
- Basic understanding of dental terminology
- Attention to detail and accuracy
- Willingness to learn and adapt to new procedures
Potential interview questions
Text copied to clipboard!- Do you have experience working in a dental or medical office?
- Are you familiar with dental office software systems?
- How do you handle difficult or upset patients?
- Can you describe your approach to multitasking?
- What strategies do you use to stay organized?
- Are you comfortable verifying insurance and handling billing?
- How do you ensure patient confidentiality?
- What is your availability for evening or weekend shifts?
- Why are you interested in working in a dental office?
- How do you prioritize tasks during busy periods?
