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Title
Text copied to clipboard!Billing Supervisor
Description
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We are looking for a competent Billing Supervisor to oversee and streamline billing and collections operations. The successful candidate will ensure the efficiency of billing operations and monitor the day-to-day performance of the billing team. They will be responsible for leading and planning the billing operations for the department. This includes designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes. The Billing Supervisor will also be responsible for maintaining relationships with clients and working with them to address any billing issues. They will also be tasked with managing and coaching the billing team, ensuring they meet their individual and team targets.
Responsibilities
Text copied to clipboard!- Oversee and streamline billing and collections operations.
- Design, implement, and enforce policies and procedures.
- Ensure compliance with company's policies and applicable legal regulations.
- Manage and coach the billing team.
- Maintain relationships with clients to address billing issues.
- Monitor the day-to-day performance of the billing team.
- Plan and implement quality assurance for all processes.
- Assist with the implementation of new clients.
- Coordinate with other departments to ensure billing accuracy.
- Prepare and present reports on billing activity.
Requirements
Text copied to clipboard!- Proven experience as a billing supervisor.
- Understanding of relevant laws and best practices.
- Proficient in MS Office and relevant software.
- Excellent communication and interpersonal skills.
- Strong leadership and organizational skills.
- Ability to handle sensitive and confidential information.
- Bachelor's degree in finance, accounting or relevant field.
- Professional certification (e.g. CPA) is a plus.
- Experience in customer service will be a plus.
- Knowledge of data analysis and reporting.
Potential interview questions
Text copied to clipboard!- What is your experience with billing systems and software?
- How do you handle disputes with clients regarding billing issues?
- Can you describe a time when you improved a billing process?
- How do you ensure your team meets its targets?
- What strategies do you use to maintain accuracy in billing?