Text copied to clipboard!
Title
Text copied to clipboard!Channel Account Manager
Description
Text copied to clipboard!
We are looking for a dedicated and experienced Channel Account Manager to join our team. In this role, you will be responsible for managing and developing client accounts to initiate and maintain a favorable relationship with clients. You will be the key point of contact for all client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and help the client succeed. You will also be responsible for bringing in new business from existing clients or contacts and will develop new relationships with potential clients.
Responsibilities
Text copied to clipboard!- Managing a portfolio of accounts
- Developing positive relationships and handling customers’ needs
- Generating new sales using existing and potential customer networks
- Resolving conflicts and provide solutions to customers in a timely manner
- Supervising account representatives to ensure sales increase
- Reporting on the status of accounts and transactions
- Setting and tracking sales account targets, aligned with company objectives
- Monitoring sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggesting actions to improve sales performance and identify opportunities for growth
- Collaborating with sales team to identify and grow opportunities within territory
Requirements
Text copied to clipboard!- Proven work experience as a Sales account manager or Sales account executive
- Hands on experience in sales and an ability to deliver excellent customer experience
- Knowledge of CRM software and MS Office (MS Excel in particular)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- Business acumen with a problem-solving attitude
- Bachelor’s degree in Business Administration, Marketing or relevant field
- Ability to multitask and manage more than one client account
- Proven ability to negotiate and understanding of marketing skills
- Self-motivated and goal-oriented, desire to deliver results
Potential interview questions
Text copied to clipboard!- Describe a time when you had to manage a difficult client. How did you handle the situation?
- What strategies do you use to stay organized and keep track of multiple accounts?
- How do you handle a situation where a client is not satisfied with our product or service?
- What methods do you use to acquire new clients?
- How do you ensure that you are meeting the needs of your clients?