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Title
Text copied to clipboard!Courtesy Officer
Description
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We are looking for a Courtesy Officer who can represent our company with kindness and professionalism. As a Courtesy Officer, you will be the first point of contact for our customers and visitors, making it essential that you project a positive and welcoming attitude. Your role involves handling customer inquiries, providing assistance, and ensuring that all interactions are conducted in a respectful and courteous manner. You will work closely with other departments to ensure a cohesive and efficient service experience. It is important that you remain calm under pressure and handle challenges with empathy and professionalism. We expect you to have strong communication skills, both verbal and written, and the ability to adapt your communication style to different audiences. Experience in customer service or similar roles is an advantage but not required, as we provide thorough training. If you have a natural ability to build good relationships and want to contribute to a positive workplace, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and welcome customers and visitors politely
- Respond to customer inquiries in person, by phone, and via email
- Handle complaints and escalate them to relevant departments
- Ensure company values and service policies are upheld in all customer interactions
- Collaborate with colleagues to improve customer experience
- Maintain a tidy and inviting reception area
- Assist with administrative tasks as needed
- Participate in training and development activities
- Report customer feedback and service improvements to management
- Adhere to company safety and confidentiality policies
Requirements
Text copied to clipboard!- Good communication skills in English, both verbal and written
- Ability to remain calm and patient in stressful situations
- Basic IT skills, including email and customer systems
- Positive and welcoming attitude
- Flexibility in working hours
- Experience in customer service is an advantage but not required
- Ability to work independently and as part of a team
- Good organizational skills
- Reliable and punctual
- Interest in learning and developing in the role
Potential interview questions
Text copied to clipboard!- How do you handle an unhappy customer?
- Can you give an example of a time you showed extra courtesy?
- How do you ensure all customers feel welcome?
- How do you handle stressful situations?
- What IT systems do you have experience with?
- How do you work best in a team?
- How do you prioritize your tasks?
- What motivates you in a customer service role?
