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Title
Text copied to clipboard!Engagement Manager
Description
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We are looking for an experienced and dedicated Engagement Manager to join our team. This person will work closely with our clients to understand their needs and expectations, and then coordinate with our internal teams to ensure that we are delivering high-quality services that meet these expectations. The Engagement Manager will also be responsible for maintaining strong relationships with our clients, regularly checking in with them to assess their satisfaction and address any issues or concerns. This role requires excellent communication and project management skills, as well as a strong understanding of our industry and services. The successful candidate will be a strategic thinker who is able to anticipate potential challenges and develop effective solutions.
Responsibilities
Text copied to clipboard!- Develop and maintain strong relationships with clients
- Coordinate with internal teams to ensure client satisfaction
- Regularly check in with clients to assess their needs and expectations
- Manage multiple projects simultaneously
- Anticipate potential challenges and develop effective solutions
- Communicate regularly with clients and internal teams
- Ensure that all projects are delivered on time and within budget
- Identify opportunities for upselling or cross-selling services
- Provide regular reports on project progress and client satisfaction
- Work closely with the sales team to attract new clients
Requirements
Text copied to clipboard!- Bachelor's degree in Business or related field
- 5+ years of experience in a client-facing role
- Excellent communication and interpersonal skills
- Strong project management skills
- Ability to manage multiple projects simultaneously
- Strong understanding of our industry and services
- Strategic thinking and problem-solving skills
- Ability to work well under pressure
- Experience with CRM software
- Willingness to travel as needed
Potential interview questions
Text copied to clipboard!- How do you handle difficult clients?
- Can you describe a time when you had to manage multiple projects simultaneously?
- How do you ensure client satisfaction?
- What strategies do you use to develop strong relationships with clients?
- Can you describe a time when you had to anticipate a potential challenge and develop a solution?