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Title
Text copied to clipboard!Front Desk Representative
Description
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We are looking for a friendly and organized Front Desk Representative to manage all front desk and administrative duties at our main entrance desk. You will be the ‘face’ of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
Text copied to clipboard!- Keep front desk tidy and presentable with all necessary material
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
Requirements
Text copied to clipboard!- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma; additional qualifications will be a plus
Potential interview questions
Text copied to clipboard!- How do you handle difficult customers?
- What strategies do you use to stay organized?
- How do you prioritize your work?
- Can you describe a time when you had to deal with a difficult customer and how you handled it?
- What computer programs are you familiar with?