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Title
Text copied to clipboard!Hotel Front Desk Manager
Description
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We are looking for a professional and customer service-oriented Hotel Front Desk Manager to oversee all receptionist and concierge duties at our hotel. You will be the first point of contact for our guests and manage all aspects of their accommodation. Your central goal is to provide our clients with outstanding customer service and support. As the front desk manager, you should have a pleasant personality and a welcoming disposition. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.
Responsibilities
Text copied to clipboard!- Ensure front desk is tidy and has all necessary stationery and material
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
- Train, supervise and support office staff
Requirements
Text copied to clipboard!- Proven work experience as a Front desk manager or Reception manager
- Hands on experience with office machines
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma; additional certification is a plus
Potential interview questions
Text copied to clipboard!- How would you handle a difficult customer?
- What strategies would you use to motivate your team?
- How do you handle stress and pressure during peak hours?
- What systems have you used in the past to maintain customer records?
- How would you rate your problem-solving skills?