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Title
Text copied to clipboard!Hotel Front Desk Supervisor
Description
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We are looking for a dedicated and experienced Hotel Front Desk Supervisor to oversee the daily operations of our front desk team. In this role, you will be responsible for ensuring that all guests receive exceptional service from the moment they arrive until their departure. You will supervise front desk staff, handle guest inquiries and complaints, and coordinate with other hotel departments to ensure a seamless guest experience. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality. You will be expected to train new front desk employees, monitor staff performance, and implement procedures to improve efficiency and guest satisfaction. Additionally, you will be responsible for managing reservations, checking guests in and out, and handling payments. You will also resolve any issues that arise during a guest’s stay, ensuring that problems are addressed promptly and professionally. As a Hotel Front Desk Supervisor, you will play a key role in maintaining the hotel’s reputation for outstanding customer service. You should be comfortable working in a fast-paced environment and be able to multitask effectively. Previous experience in a supervisory role within the hospitality industry is highly desirable. Flexibility to work various shifts, including evenings, weekends, and holidays, is required. If you are a motivated leader with a commitment to excellence, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Supervise and support front desk staff during shifts
- Ensure efficient check-in and check-out procedures
- Resolve guest complaints and issues promptly
- Train new front desk employees
- Monitor and evaluate staff performance
- Coordinate with housekeeping and maintenance departments
- Manage reservations and room assignments
- Handle guest payments and billing inquiries
- Maintain accurate records and reports
- Implement and enforce hotel policies and procedures
Requirements
Text copied to clipboard!- High school diploma or equivalent; hospitality degree preferred
- Previous experience in a hotel front desk role
- Supervisory or leadership experience is an advantage
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and work under pressure
- Proficiency with hotel management software
- Attention to detail and organizational skills
- Flexibility to work various shifts, including weekends and holidays
- Professional appearance and demeanor
Potential interview questions
Text copied to clipboard!- What experience do you have in hotel front desk operations?
- How do you handle difficult guest situations?
- Describe your leadership style.
- Are you comfortable working flexible hours?
- What hotel management software are you familiar with?
- How do you ensure accuracy in guest billing?
- Can you provide an example of a time you improved guest satisfaction?
- How do you train new team members?
- What steps do you take to resolve staff conflicts?
- Why are you interested in this supervisory role?
