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Title
Text copied to clipboard!Salon Coordinator
Description
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We are looking for a highly organized and personable Salon Coordinator to manage our salon's front desk operations and foster strong relationships with our clients. As a Salon Coordinator, you will be responsible for scheduling appointments, managing staff schedules, handling customer complaints, and promoting our services. You will also be tasked with maintaining a clean and well-stocked reception area, processing transactions, and managing our salon's social media presence. The ideal candidate for this role is a multitasker with excellent communication skills and a passion for customer service. You should also have a solid understanding of salon operations and be able to work in a fast-paced environment. This is a fantastic opportunity for someone looking to advance their career in the beauty industry.
Responsibilities
Text copied to clipboard!- Scheduling appointments and managing staff schedules.
- Handling customer complaints and queries.
- Promoting salon services and products.
- Maintaining a clean and well-stocked reception area.
- Processing transactions and managing the cash register.
- Managing the salon's social media presence.
- Coordinating staff training and development initiatives.
- Ensuring compliance with health and safety regulations.
- Monitoring inventory and ordering supplies as needed.
- Providing excellent customer service to all clients.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency with scheduling software and POS systems.
- Knowledge of social media platforms and marketing techniques.
- Understanding of salon operations and industry trends.
- Ability to handle cash transactions and balance the register.
- Willingness to work evenings and weekends.
- Passion for the beauty industry.
Potential interview questions
Text copied to clipboard!- How would you handle a customer complaint?
- Can you describe your experience with scheduling software?
- How would you promote our salon's services and products?
- What strategies would you use to manage a busy front desk?
- Can you discuss your experience with social media marketing?