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Title
Text copied to clipboard!Visitor Services Associate
Description
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We are looking for a Visitor Services Associate to join our team. The ideal candidate will be responsible for providing excellent customer service to all visitors, ensuring they have a positive and memorable experience. This includes greeting visitors, providing information about exhibits and events, handling ticket sales, and resolving any visitor issues or concerns. The Visitor Services Associate will also be responsible for maintaining the cleanliness and safety of the museum, as well as assisting with special events as needed. This role requires excellent communication and customer service skills, a friendly and outgoing personality, and a passion for art and culture. Previous experience in a customer service role is preferred, but not required.
Responsibilities
Text copied to clipboard!- Greeting visitors and providing information about exhibits and events
- Handling ticket sales
- Resolving visitor issues or concerns
- Maintaining the cleanliness and safety of the museum
- Assisting with special events as needed
- Providing excellent customer service at all times
- Keeping up-to-date with current exhibits and events
- Assisting with the setup and breakdown of exhibits
- Monitoring visitor behavior to ensure compliance with museum rules and regulations
- Performing other duties as assigned
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Friendly and outgoing personality
- Ability to handle cash transactions accurately
- Knowledge of art and culture preferred
- Ability to stand for long periods of time
- Ability to work weekends and holidays
- Ability to handle difficult situations with tact and professionalism
- Passion for providing excellent customer service
Potential interview questions
Text copied to clipboard!- Do you have previous customer service experience?
- How would you handle a difficult visitor?
- What interests you about art and culture?
- Can you work weekends and holidays?
- How would you handle a cash handling error?