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Title
Text copied to clipboard!Assistant Supervisor of Cafe
Description
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We are looking for an Assistant Supervisor of Cafe to join our dynamic team and help oversee the daily operations of our cafe. This role is ideal for someone with a passion for customer service, food and beverage operations, and team leadership. The Assistant Supervisor will work closely with the Cafe Supervisor and management team to ensure smooth service, maintain high standards of cleanliness and quality, and support staff in delivering an exceptional customer experience.
As an Assistant Supervisor, you will be responsible for supervising staff during shifts, handling customer inquiries and complaints, ensuring compliance with health and safety regulations, and assisting with inventory and ordering. You will also help train new employees, monitor performance, and step in to perform any role as needed to keep operations running efficiently.
This position requires excellent communication and organizational skills, a proactive attitude, and the ability to lead by example. You should be comfortable working in a fast-paced environment and be able to multitask effectively. Prior experience in a cafe, restaurant, or hospitality setting is highly desirable.
We value team players who are enthusiastic, reliable, and committed to providing outstanding service. If you are looking to grow your career in the food and beverage industry and enjoy working in a collaborative and energetic environment, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Assist in supervising daily cafe operations
- Support and guide cafe staff during shifts
- Ensure high standards of customer service
- Handle customer complaints and resolve issues promptly
- Monitor inventory levels and assist with ordering supplies
- Ensure compliance with health and safety regulations
- Train and onboard new team members
- Maintain cleanliness and organization of the cafe
- Collaborate with management to improve service and efficiency
- Perform opening and closing duties as needed
Requirements
Text copied to clipboard!- Previous experience in a cafe or food service environment
- Strong leadership and communication skills
- Ability to work flexible hours, including weekends and holidays
- Knowledge of food safety and hygiene standards
- Customer-focused attitude with problem-solving skills
- Ability to multitask and work under pressure
- Basic math and cash handling skills
- Team-oriented with a positive attitude
- High school diploma or equivalent
- Barista experience is a plus
Potential interview questions
Text copied to clipboard!- Do you have previous experience in a cafe or restaurant setting?
- Are you available to work flexible shifts, including weekends?
- How do you handle customer complaints or difficult situations?
- Can you describe a time you led a team during a busy shift?
- What steps do you take to ensure food safety and cleanliness?
- Are you comfortable performing various roles as needed?
- Do you have experience training or mentoring new staff?
- What motivates you to work in the food and beverage industry?
- How do you prioritize tasks during peak hours?
- Are you certified in food handling or safety?
