Text copied to clipboard!
Title
Text copied to clipboard!Customer Account Manager
Description
Text copied to clipboard!
We are looking for a dedicated and skilled Customer Account Manager to enhance our customer relationships and ensure effective management of customer accounts. As a Customer Account Manager, you will be the primary point of contact for our customers, understanding their needs, coordinating internal resources, and ensuring we deliver the best possible service. You will work closely with sales, support, and other departments to optimize the customer experience and contribute to the company's growth. The role requires strong communication skills, the ability to handle complex situations, and a proactive approach to problem-solving. You will also be responsible for analyzing customer data, identifying upselling opportunities, and ensuring customer expectations are met or exceeded. If you thrive in a dynamic and customer-focused role where you can make a difference, this position is ideal for you.
Responsibilities
Text copied to clipboard!- Manage and maintain customer accounts.
- Build and strengthen relationships with customers.
- Coordinate internal resources to meet customer needs.
- Analyze customer data to identify upselling opportunities.
- Handle customer inquiries and resolve issues effectively.
- Ensure high customer satisfaction and loyalty.
- Prepare reports on customer accounts and sales performance.
- Collaborate with the sales team to achieve targets.
- Plan and conduct customer meetings and presentations.
- Monitor market trends and competitor activities.
Requirements
Text copied to clipboard!- Experience in customer account management or similar role.
- Strong communication and negotiation skills.
- Ability to work independently and in teams.
- Good analytical skills and data competence.
- Knowledge of CRM systems and MS Office.
- Results-oriented with focus on customer satisfaction.
- Flexible and adaptable in a dynamic workplace.
- Education in sales, marketing, or business administration preferred.
- Fluent in English and good Danish skills.
- Structured and detail-oriented approach.
Potential interview questions
Text copied to clipboard!- How do you handle difficult customer relationships?
- Can you give an example of how you increased customer satisfaction?
- Which CRM systems do you have experience with?
- How do you prioritize your tasks in a busy day?
- How do you identify upselling opportunities?
- How do you ensure effective communication between customers and internal teams?
- How do you handle feedback from customers?
- How do you work on building long-term customer relationships?
- How do you stay updated on market trends?
- How do you measure success in your role as a customer account manager?
