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Title
Text copied to clipboard!Director of Housekeeping
Description
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We are looking for a dedicated and experienced Director of Housekeeping to join our team. The successful candidate will be responsible for managing all aspects of housekeeping operations, ensuring the highest standards of cleanliness and customer satisfaction. This includes managing staff, planning and implementing cleaning schedules, maintaining inventory of cleaning supplies, and ensuring compliance with health and safety regulations. The Director of Housekeeping will also be responsible for budgeting, forecasting, and reporting on housekeeping operations. The ideal candidate will have a strong background in housekeeping management, excellent leadership skills, and a keen eye for detail. They will also have a strong commitment to customer service and a passion for maintaining a clean and welcoming environment.
Responsibilities
Text copied to clipboard!- Manage all aspects of housekeeping operations
- Ensure the highest standards of cleanliness and customer satisfaction
- Manage staff, including hiring, training, and performance management
- Plan and implement cleaning schedules
- Maintain inventory of cleaning supplies
- Ensure compliance with health and safety regulations
- Manage budgeting, forecasting, and reporting on housekeeping operations
- Develop and implement policies and procedures for housekeeping operations
- Work closely with other departments to ensure a seamless guest experience
- Handle guest complaints and issues related to housekeeping
Requirements
Text copied to clipboard!- Bachelor's degree in hospitality management or related field
- Minimum of 5 years of experience in housekeeping management
- Excellent leadership and team management skills
- Strong attention to detail
- Excellent customer service skills
- Knowledge of health and safety regulations
- Ability to manage budgets and forecast for housekeeping operations
- Strong problem-solving skills
- Excellent communication skills
- Ability to handle stressful situations and resolve issues effectively
Potential interview questions
Text copied to clipboard!- What is your experience with managing a large housekeeping team?
- How do you ensure the highest standards of cleanliness?
- How do you handle guest complaints related to housekeeping?
- What strategies do you use to manage budgets and forecast for housekeeping operations?
- How do you ensure compliance with health and safety regulations in housekeeping operations?