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Title
Text copied to clipboard!Guest Relations Coordinator
Description
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We are looking for a dedicated and enthusiastic Guest Relations Coordinator to join our team. In this role, you will be the first point of contact for our guests, ensuring they have a positive experience from the moment they arrive until their departure. You will handle all guest inquiries, complaints, and requests, and coordinate with other departments to ensure guest satisfaction. You will also be responsible for managing guest reservations, providing information about our facilities and services, and maintaining a high level of professionalism and hospitality at all times. The ideal candidate is a people person with excellent communication skills, a positive attitude, and a passion for providing exceptional customer service.
Responsibilities
Text copied to clipboard!- Greet guests upon arrival and departure
- Manage guest reservations
- Handle guest inquiries, complaints, and requests
- Coordinate with other departments to ensure guest satisfaction
- Provide information about our facilities and services
- Maintain a high level of professionalism and hospitality at all times
- Monitor guest feedback and implement improvements as needed
- Maintain a clean and welcoming reception area
- Assist with event planning and coordination
- Perform administrative tasks as needed
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a customer service role
- Excellent communication skills
- Positive attitude and a passion for providing exceptional customer service
- Ability to handle stressful situations with grace and professionalism
- Strong organizational skills
- Proficiency in Microsoft Office and reservation software
- Ability to work flexible hours, including nights, weekends, and holidays
- Knowledge of the hospitality industry
- Ability to stand for extended periods of time
Potential interview questions
Text copied to clipboard!- How do you handle difficult guests?
- Can you describe a time when you went above and beyond to provide exceptional customer service?
- How do you stay organized in a fast-paced environment?
- What strategies do you use to handle stress in the workplace?
- Why are you interested in this role?