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Title
Text copied to clipboard!Debt Collection Specialist
Description
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We are looking for a dedicated and detail-oriented Debt Collection Specialist to join our team. The successful candidate will be responsible for contacting debtors and negotiate payments. You will be the main point of contact between our company and debtors, so you should have excellent communication and negotiation skills. You will also be responsible for keeping track of assigned accounts, identifying outstanding debts, and planning course of action to recover outstanding payments. You should have a strong understanding of billing procedures and debt collection laws. Our ideal candidate is someone who is persistent, reliable, and can work well under pressure.
Responsibilities
Text copied to clipboard!- Contacting debtors and negotiate payments.
- Keeping track of assigned accounts.
- Identifying outstanding debts.
- Planning course of action to recover outstanding payments.
- Understanding billing procedures and debt collection laws.
- Maintaining records of collection and status of accounts.
- Investigating and resolving discrepancies.
- Reporting on collection activity and accounts receivable status.
- Resolving billing and customer credit issues.
- Updating account status records and collection efforts.
Requirements
Text copied to clipboard!- Proven experience as a Debt Collection Specialist or similar role.
- Knowledge of billing procedures and collection techniques.
- Familiarity with laws related to debt collection.
- Working knowledge of MS Office and databases.
- Excellent communication and negotiation skills.
- Ability to be polite and compassionate without lacking confidence.
- High school diploma; Associate’s/Bachelor’s degree is a plus.
- Experience in working with targets and tight deadlines.
- Knowledge of relevant legal requirements.
- Good understanding of MS Office and database use.
Potential interview questions
Text copied to clipboard!- How do you handle difficult debtors?
- What strategies do you use to encourage debtors to pay their debts?
- How do you ensure you stay within the law when collecting debts?
- What experience do you have with debt collection software?
- How do you handle stress and high-pressure situations?