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Title
Text copied to clipboard!Lounge Attendant
Description
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We are looking for a dedicated and personable Lounge Attendant to join our team. The ideal candidate will be responsible for ensuring that guests have a pleasant and comfortable experience in our lounge. This role involves a variety of tasks including greeting guests, serving food and beverages, maintaining cleanliness, and providing information about the lounge services. The Lounge Attendant must be able to work in a fast-paced environment, handle multiple tasks simultaneously, and provide excellent customer service. The successful candidate will have a keen eye for detail, a friendly demeanor, and the ability to anticipate the needs of our guests. This position requires flexibility in working hours, including weekends and holidays. The Lounge Attendant will also be responsible for handling guest complaints and resolving issues promptly and efficiently. Additionally, the role involves coordinating with other staff members to ensure that the lounge operates smoothly and efficiently. The ideal candidate will have previous experience in a similar role, strong communication skills, and a passion for hospitality. If you are enthusiastic about providing top-notch service and creating a welcoming atmosphere for our guests, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and welcome guests upon arrival.
- Serve food and beverages to guests.
- Maintain cleanliness and organization of the lounge area.
- Provide information about lounge services and amenities.
- Handle guest complaints and resolve issues promptly.
- Coordinate with other staff members to ensure smooth operations.
- Monitor inventory and replenish supplies as needed.
- Assist with setting up and breaking down lounge areas.
- Ensure compliance with health and safety regulations.
- Provide exceptional customer service at all times.
- Assist guests with special requests and accommodations.
- Manage lounge reservations and seating arrangements.
- Handle cash and credit card transactions accurately.
- Prepare and serve alcoholic and non-alcoholic beverages.
- Maintain a professional appearance and demeanor.
- Assist with promotional events and activities.
- Ensure that all equipment is in good working order.
- Report any maintenance or repair needs to management.
- Follow company policies and procedures.
- Perform other duties as assigned.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a similar role preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Ability to handle multiple tasks simultaneously.
- Flexibility to work weekends and holidays.
- Basic math skills for handling transactions.
- Knowledge of food and beverage service standards.
- Ability to stand for extended periods of time.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Professional appearance and demeanor.
- Ability to handle guest complaints and resolve issues.
- Knowledge of health and safety regulations.
- Ability to lift and carry up to 25 pounds.
- Basic computer skills for managing reservations.
- Positive attitude and friendly demeanor.
- Ability to anticipate guest needs.
- Willingness to undergo background checks.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a similar role?
- How do you handle difficult or upset guests?
- What strategies do you use to ensure excellent customer service?
- How do you manage multiple tasks in a fast-paced environment?
- Are you available to work weekends and holidays?
- Can you provide an example of a time you resolved a guest complaint?
- How do you ensure the cleanliness and organization of the lounge area?
- What do you know about our lounge services and amenities?
- How do you handle cash and credit card transactions?
- Can you describe a time you went above and beyond for a guest?
- How do you coordinate with other staff members to ensure smooth operations?
- What steps do you take to comply with health and safety regulations?
- How do you handle special requests and accommodations from guests?
- Can you describe your experience with serving food and beverages?
- How do you maintain a professional appearance and demeanor?
- What do you do to stay organized and manage your time effectively?
- How do you handle inventory and replenish supplies?
- Can you describe a time you assisted with a promotional event or activity?
- How do you ensure that all equipment is in good working order?
- What motivates you to work in the hospitality industry?
