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Title
Text copied to clipboard!Order Agent
Description
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We are looking for a structured and service-minded order agent to join our team. As an order agent, you will be responsible for receiving, processing, and following up on customer orders, ensuring that all orders are handled efficiently and accurately. You will serve as an important link between customers, suppliers, and internal departments, making sure all parties receive the necessary information on time. The position requires strong communication skills, the ability to manage multiple tasks simultaneously, and a high degree of accuracy and reliability. Your duties will include receiving and registering orders via phone, email, and digital systems, following up on deliveries, handling any discrepancies or complaints, and maintaining close dialogue with both customers and partners. You will also contribute to optimizing order processes and ensuring customers have a positive experience throughout the purchasing process. To succeed in this role, you should be solution-oriented, have a good understanding of systems, and be able to work independently as well as in a team. Experience in customer service, logistics, or administration is an advantage but not required. We offer an inclusive work environment, good development opportunities, and competitive terms. If you enjoy providing service, have an eye for detail, and want to contribute to satisfied customers, we would like to hear from you.
Responsibilities
Text copied to clipboard!- Receive and register customer orders in the system
- Follow up orders from receipt to delivery
- Communicate with customers and suppliers
- Handle discrepancies and complaints
- Ensure correct documentation and archiving
- Contribute to improving order processes
- Collaborate closely with internal departments
- Provide information and guidance to customers
- Monitor inventory status and delivery deadlines
- Participate in training and internal meetings
Requirements
Text copied to clipboard!- Experience in customer service or administration is an advantage
- Strong verbal and written communication skills
- Ability to work in a structured and accurate manner
- Good system understanding and IT skills
- Service-minded and solution-oriented
- Ability to handle multiple tasks simultaneously
- Independent and proactive
- Proficient in Norwegian and English
- Flexible and adaptable
- Positive attitude and good teamwork skills
Potential interview questions
Text copied to clipboard!- What motivates you to work as an order agent?
- Do you have experience with order processing or customer service?
- How do you handle stressful situations?
- Can you give an example of when you solved a problem for a customer?
- What IT systems have you worked with?
- How do you ensure accuracy in your work?
- Do you prefer to work independently or in a team?
- How do you prioritize tasks when there is a lot to do?
- What is important to you in customer dialogue?
- How do you handle discrepancies or complaints?
