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Title
Text copied to clipboard!Law Firm Receptionist
Description
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We are looking for a professional and friendly Law Firm Receptionist to be the face of our firm. The successful candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring the smooth running of our front desk operations. You will be responsible for answering and directing phone calls, scheduling appointments, managing mail and deliveries, maintaining the reception area, and providing administrative support to our legal team. You will also assist with various administrative tasks, such as filing, typing, and record keeping. We are looking for someone with excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Previous experience in a law firm or professional services environment is highly desirable.
Responsibilities
Text copied to clipboard!- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Requirements
Text copied to clipboard!- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
Potential interview questions
Text copied to clipboard!- How do you manage your time and prioritize tasks in a busy environment?
- Can you describe a time when you had to deal with a difficult client or visitor?
- What strategies do you use to stay organized?
- How do you handle confidential information?
- What experience do you have with office equipment and software?