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Title
Text copied to clipboard!Postal Service Clerk
Description
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We are looking for a detail-oriented and customer-focused Postal Service Clerk to join our team. As a Postal Service Clerk, you will be responsible for providing excellent service to customers at the post office, processing incoming and outgoing mail, selling postal products, and ensuring the accuracy and security of all transactions. You will play a vital role in the daily operations of the postal facility, assisting customers with mailing needs, answering inquiries, and maintaining a clean and organized work environment. The ideal candidate will have strong communication skills, a commitment to accuracy, and the ability to work efficiently in a fast-paced setting. You will be expected to handle cash and credit transactions, sort and distribute mail, and adhere to all postal regulations and procedures. This position requires a high level of integrity, attention to detail, and the ability to work both independently and as part of a team. Previous experience in customer service or clerical roles is preferred but not required. Training will be provided to ensure you are familiar with all postal systems and regulations. If you are reliable, organized, and enjoy helping people, we encourage you to apply for this rewarding opportunity to serve your community as a Postal Service Clerk.
Responsibilities
Text copied to clipboard!- Process incoming and outgoing mail and packages
- Sell stamps, postal products, and money orders
- Assist customers with mailing and shipping inquiries
- Sort and distribute mail within the facility
- Handle cash, credit, and other payment transactions accurately
- Maintain records of transactions and mail processing
- Ensure compliance with postal regulations and security procedures
- Provide information on postal services and rates
- Resolve customer complaints and issues professionally
- Maintain a clean and organized work area
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Strong communication and interpersonal skills
- Attention to detail and accuracy
- Ability to handle cash and process transactions
- Basic computer skills
- Ability to stand for extended periods
- Customer service experience preferred
- Ability to work flexible hours, including weekends
- Reliable and punctual
- Ability to pass a background check
Potential interview questions
Text copied to clipboard!- Do you have previous experience in customer service or clerical roles?
- Are you comfortable handling cash and processing transactions?
- Can you work flexible hours, including weekends?
- How do you handle difficult or upset customers?
- Are you able to stand for long periods during your shift?
- What interests you about working for the postal service?
- Do you have experience using computers or point-of-sale systems?
- Are you able to pass a background check?
- How do you ensure accuracy in your work?
- Describe a time you provided excellent customer service.
