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Title
Text copied to clipboard!Mail Processing Clerk
Description
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We are looking for a dedicated and detail-oriented Mail Processing Clerk to join our team. The ideal candidate will be responsible for efficiently sorting, processing, and distributing incoming and outgoing mail, ensuring accuracy and timeliness. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. The Mail Processing Clerk will handle various types of mail, including letters, packages, and parcels, and will be responsible for maintaining accurate records and logs of mail transactions.
In this position, you will operate mail processing equipment, such as sorting machines, postage meters, and scanners, to facilitate the efficient handling of mail. You will also be responsible for inspecting mail items for proper postage, addressing, and packaging, and taking appropriate action to correct any discrepancies. Additionally, you will assist in maintaining inventory levels of mailing supplies and equipment, ensuring that all necessary materials are readily available.
The successful candidate will demonstrate excellent communication skills, both written and verbal, and will be able to interact professionally with colleagues, customers, and postal service representatives. You will be expected to adhere to established mail handling procedures and guidelines, ensuring compliance with postal regulations and company policies. Furthermore, you will be responsible for maintaining a clean and organized mail processing area, promoting a safe and efficient work environment.
As a Mail Processing Clerk, you will also be responsible for providing exceptional customer service, responding promptly and courteously to inquiries and requests related to mail services. You will assist in resolving any mail-related issues or concerns, escalating matters to management as necessary. Additionally, you will participate in regular training sessions and meetings to stay informed of updates and changes in mail processing procedures and regulations.
This role requires the ability to lift and move mail items weighing up to 50 pounds, as well as the ability to stand, bend, and perform repetitive tasks for extended periods. You must be comfortable working independently as well as collaboratively within a team environment, demonstrating flexibility and adaptability to changing priorities and workloads.
We offer a supportive and inclusive work environment, opportunities for professional growth and development, and competitive compensation and benefits packages. If you are a motivated individual with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity to become a valued member of our mail processing team.
Responsibilities
Text copied to clipboard!- Sort and distribute incoming and outgoing mail accurately and efficiently.
- Operate mail processing equipment, including sorting machines and postage meters.
- Inspect mail items for proper postage, addressing, and packaging.
- Maintain accurate records and logs of mail transactions.
- Assist in maintaining inventory levels of mailing supplies and equipment.
- Provide exceptional customer service by responding to mail-related inquiries and requests.
- Maintain cleanliness and organization of the mail processing area.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in mail processing or related clerical work preferred.
- Strong organizational skills and attention to detail.
- Ability to lift and move mail items weighing up to 50 pounds.
- Excellent communication and interpersonal skills.
- Proficiency in operating mail processing equipment.
- Ability to work independently and collaboratively in a team environment.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience with mail processing or clerical tasks?
- How do you ensure accuracy and efficiency when sorting and distributing mail?
- Have you operated mail processing equipment before? If so, which types?
- How do you handle situations where mail items have incorrect postage or addressing?
- Can you provide an example of how you have provided excellent customer service in a previous role?
