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Title
Text copied to clipboard!Postal Service Window Clerk
Description
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We are looking for a dedicated and customer-focused Postal Service Window Clerk to join our team. In this role, you will be the first point of contact for our customers, providing them with a range of postal services including selling stamps, weighing packages, and sorting mail. You will also be responsible for handling customer inquiries, resolving complaints, and ensuring that all postal operations run smoothly. The ideal candidate for this role is someone who has excellent communication skills, is detail-oriented, and has a strong commitment to providing outstanding customer service. Previous experience in a customer service role is highly desirable, as is knowledge of postal operations and regulations.
Responsibilities
Text copied to clipboard!- Greet customers and assist them with their postal needs.
- Sell stamps, money orders, and other postal products.
- Weigh packages and calculate postage.
- Sort and distribute mail.
- Handle customer inquiries and complaints.
- Maintain a clean and organized work area.
- Ensure that all postal operations comply with regulations.
- Process payments for postal services.
- Provide information on postal services and rates.
- Assist with other postal operations as needed.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous customer service experience.
- Knowledge of postal operations and regulations.
- Excellent communication skills.
- Ability to handle cash and make change.
- Detail-oriented and organized.
- Ability to stand for extended periods of time.
- Ability to lift heavy packages.
- Willingness to work flexible hours, including weekends.
- Ability to pass a background check.
Potential interview questions
Text copied to clipboard!- Do you have previous customer service experience?
- How would you handle a difficult customer?
- Are you comfortable handling cash and making change?
- Can you lift heavy packages?
- Are you willing to work flexible hours, including weekends?